Support & Claims

Our dedicated in-house claims team consists of experienced and knowledgeable advisers who will manage the claims process on your behalf. We appreciate that any insurance claim, no matter the size, can be a worry and a hassle. In the unfortunate event of you needing to call upon your insurance, we will manage the process and help to negotiate a settlement with your insurer.

Our team came to the rescue of one of our clients when their beloved two-year-old Aston Martin was written off by their son-in-law…on his wedding day! Read their story below and see what they have to say about our claims service…

Fortunately, and most importantly, no-one was injured in the accident which happened when their daughter and new son-in-law were driving from their wedding to the wedding reception in the Cotswolds. An oncoming van was also involved in the accident.

Our client had their Aston Martin insured through Alan & Thomas and thanks to an efficient service from our claims team just over two weeks later they collected a brand new Vantage!

They said of the incident, “The most important thing was that no-one was injured in the accident but we were still absolutely devastated with the loss. Our Aston Martin really was very special to us. However, as the saying goes, every cloud has a silver lining. I am happy to say that the service that we received from all involved, from the recovery to us choosing our new Vantage, was exemplary”.

“Our adviser at Alan & Thomas and their claims team really did all they could to push the claim through quickly and to a happy outcome. We also have to commend the actions of our insurer. We are most grateful and feel we couldn’t have been in better hands”.

Make a Claim

You want to know that if something goes wrong then you are not left with a huge bill to sort out the issue. One of the benefits of insuring your vehicle with A&T is that if you even need to make a claim, big or small, you have an in-house claims team in your corner to get you a swift and fair settlement. If you need to make a claim, call the team on 01202 754900 or click on the button below to complete our short online claim form and a member of the team will give you a call back as soon as possible.

Existing Clients

Our team are always on hand to offer advice, guidance and answer any questions you may have regarding your prestige vehicle or supercar insurance policy.

Mid-Term Adjustments

If you need to make a change to your policy, perhaps you need to add a new driver or change your address, please call our team on 01202 754900 during our office opening hours 9 am until 5.15 pm Monday to Friday and we will implement the change for you right away.

Renewing your policy

We’ll send out details of your insurance renewal well in advance of your renewal date so you can check everything is in order and give us instructions to renew. However, if you have any questions in the lead up to your renewal or know you’ll need to make some changes, please contact us in advance.

Speak to one of the team

If you have a specific question or query or would like to know more about some of the services we offer clients, please don't hesitate to get in touch.